Careers

Help transform the world of mobile digital payments.

What can we offer you?

Telepin offers employees the freedom to work in exciting environments and emerging markets. We offer the opportunity to make an impact in the global mobile digital economy. An impact that changes the lives of the end users of our products.

Read our impact stories and case studies to see how you can make a difference.

Current Openings

  • Technical Writer

    Ottawa, ON

    Technical Writer

    Want to work in a variety of exciting environments and emerging markets?

    At Telepin, you can make an impact in the global mobile digital economy — an impact that changes the lives of the end-users of our products.

    Are you our next hire? We are looking for a Technical Writer!

    Job Description

    Telepin is hiring a Technical Writer to create quality product documentation for its Mobile Financial Services products. Documentation will include, but is not limited to:

    • Release Notes
    • User Guides
    • Deployment Guides
    • Feature Descriptions

    The Technical Writer will work with software developers and engineers to understand the technical aspects of the feature or product and create draft versions of documents for review. The Technical Writer will incorporate the review comments and other feedback to produce customer-ready final document versions. All documentation will follow Telepin’s standard format templates but the Technical Writer is encouraged to suggest template changes that make the documentation more readable, usable, and understandable.

    The Technical Writer will have at least 4 years’ experience working in a software development environment creating quality technical documentation. The candidate must be able to demonstrate proficiency in the interview process and by submitting examples of technical documents upon request. The primary language of Telepin’s documentation is English, therefore the applicant must possess an excellent command of written and spoken English.

    The position is based in our Ottawa office located in Kanata, Ontario.

    Key Responsibilities

    • Develop and maintain customer-facing product documentation for complex software with minimal editorial support
    • Use subject matter expert interview techniques, analyze source material (including technical standards), and participate in development meetings to gather content
    • Prioritize work to meet deadlines and communicate schedule with management
    • Review and implement feedback from subject matter experts
    • Work proactively to research, develop, and test task-oriented procedures for use cases
    • Log bugs found during the documentation process
    • Follow established documentation standards (style guides and in-house standard templates)

    Requirements

    • 4+ years of technical writing experience in a software environment
    • A Bachelor’s degree in English, Technical Communication, or Professional Writing ; OR
    • A Bachelor’s degree in Computer Science with a Technical Communication certificate or courses in technical communication
    • Proficiency in explaining concepts and instructions clearly and concisely
    • Proficiency in subject matter expert interview techniques
    • Ability to learn complex software technology
    • Excellent analytical and problem-solving skills
    • Strong interpersonal, communication, and organizational skills
    • Self-motivated, helpful, and continuous improvement attitude toward your work and team.
    • Strong command of the structure of the English language (grammar and mechanics are essential)

    The following would be an asset

    • Experience working in a structured or topic-based authoring environment
    • Knowledge of Internet protocols, technical standards (RFCs and TRs), and related networking software
    • Familiarity with XML, JSON, HTML, Java, Git, and JIRA.
    • Experience with Agile software development processes

    What can we offer you?

    Telepin is a fast-paced growing environment, that serves a wide variety of customers within the global mobile digital economy. We know that our success results from our workforce. You will work with outstanding people, providing a wide range of solutions that power 45 million digital wallets in unique and innovative markets in South East Asia, the Middle East, Africa, and the Americas — over 256 million enabled users, over 1 million merchant deployed, over 10 billion transactions processed.

    Telepin encourages success among all employees by offering:

    • Competitive compensation and benefits
    • Professional development opportunities
    • Flexible work arrangements
    • A collaborative, creative, team environment
    • Travel (select positions)

    Great minds like to work with great minds!

    Please send your resume to careers@telepin.com if you are interested in joining the team!

    Applicants must be legally authorized to work in Canada.

    We thank all candidates for their interest; however, only those selected for an interview will be contacted.

    ABOUT TELEPIN

    Telepin is a global leader of mobile transaction platforms, serving tier-one operators in the Middle East, Africa, Asia, and the Americas. With more than 256 million subscribers and more than a million merchants, we have securely processed more than 10 billion transactions—a number that grows daily. Our stable, scalable mobile payment solutions allow mobile network operators, and financial service providers, the most efficient and trusted way to maximize revenue and deliver innovative mobile applications that gives financial power to people—whatever their circumstances and location. Telepin is headquartered in Ottawa, Canada with regional presence in the Middle East, Tanzania, Tunisia, Ivory Coast, and Singapore. www.telepin.com.

We love to hear from great talent!

If you are interested in working at Telepin, please email your cover
letter and resume to: careers@telepin.com

Our Core Values

  • Proud Ownership

    Dedication, responsibility, trust, commitment to customer excellence

  • Progressive Insights

    Pushing boundaries, challenging the status quo, real achievements

  • Pragmatic Agility

    resources, speed & adaptability, innovation

We encourage success among all employees by offering:

  • Competitive compensation and benefits
  • Professional development opportunities
  • Flexible work arrangements
  • A collaborative, creative, team environment
  • Travel (select positions)