Telepin Software

Telepin Software offers network operators and service providers a range of best in class support services. These are focused on maintaining performance and reliability, while ensuring the maximum return on a customer’s investment.

Telepin Software is committed to achieving the highest possible services levels that ensures service continuity and a positive end-user experience.

Telepin Software Support and Service programme provides customers with extensive choice and flexibility. It has been designed to ensure the integrity and continuity of Telepin delivered products, remotely managed products, hosted solution, as well as any third party hardware or software.

The Support Service covers basic 8/5 support and stretches to full 24/7 preventative and emergency support with round the clock escalation management.

Telepin supports our customers worldwide through the support hubs defined in our operations center providing a mix of generic and customer specific services.

Key benefits:

Committed service performance, with agreed service level agreements for incident response, service restoration and resolution, seven days a week, 24 hours a day
Access to highly qualified technical support engineers and online services via the support website
Wide variety of service choice, tailored to meet customer specific requirements
Access to the latest software versions
Single point of contact for all incident resolution

SupportWeb—Request for service can be made via the Support Web support website