Services and Training
Telepin offers customers world-class operations and maintenance application managed services. From platform management to proactive problem resolution, we provide the support that can enhance and differentiate your product offerings.
Telepin provides several different levels of customer support depending on our customer requirements and needs. Customer support packages are built from various components, including basic product support and maintenance, solution support and maintenance, and developer support for supporting unique customer enhancements.
Our Support Services are to provide customers and partners with exceptional support by offering:
- Global 24/7 support with centres in three locations (North America, the Middle East, and Southeast Asia)
- A fast end-to-end problem resolution process
- Highly skilled support engineering teams
- Right on the target resolution
- On-line trouble ticketing for reporting and monitoring support issues
- Preventive maintenance
Managed Professional Services Offering
World-class operations and maintenance application managed services.
We provide our customers with remote and on-site systems engineers capable of managing, monitoring, and adapting our highly configurable platform for optimum health and innovation.
We proactively prevent issues from affecting your business by using state of the art monitoring tools to resolve issues quickly and efficiently before they affect your end-user customer experience. We also support your business in defining additional service offerings that will help to enhance and differentiate your offerings from those of your competitors.
Telepin provides the following Managed Services:
- Remote Application Proactive Monitoring Services
- Application Management Services
- Application Development Management Services
- Business and Marketing Consultancy Services
Telepin Offers standard platform training and customized workshops depending upon your need and implementation.